2018 Conference

Watch 2017 Recap Video (2018 coming soon)


Thomas Stewart & Patricia O’Connell Today’s customers are constantly bombarded with new innovations, services, and products. How do you stand out when your money is just as green as the bank’s down the street?

In this session, Tom Stewart and Patricia O'Connell, authors of the book "Woo, Wow, and Win," will share what service design is (and isn't) and why it's important to serving your customers and standing out in the crowd. They'll discuss the science behind the framework and how you can design your company around service. You'll also learn the 5 elements of service design and hear about companies who've successfully implemented these practices within their organizations.

Customer Experience: Win More Customers with Service Design

Presented By:

Thomas Stewart & Patricia O'Connell – Woo, Wow, and Win

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Watch the Video "Digital Transformation: Keep Your Customers & Employees Happy in Today’s Digital Age"

We’re watching as the financial industry is changing at a rapid pace. As the world goes digital, the effectiveness of these technological advances will depend on leadership, one-to-one interaction, and your bank’s approach to risk and corporate culture.

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Transcript coming soon…